Legal

Privacy Policy

Last updated: April 2026

1. Overview

This Privacy Policy explains how Roofing Front Desk collects, uses, stores, and protects information when you use our website, software, and related services.

2. Information We Collect

We may collect the following categories of information:

  • account information such as name, email address, and business details;
  • service configuration information such as city, province, plan selection, and workflow preferences;
  • lead and customer data submitted through the platform;
  • message and communication records processed through the service;
  • billing and subscription data processed by third-party payment providers;
  • technical and usage data such as browser type, IP address, device information, and activity logs.

3. How We Use Information

We may use information to:

  • provide and operate the service;
  • create and manage accounts and workspaces;
  • deliver onboarding, support, and service communications;
  • process subscriptions and billing;
  • improve product performance, reliability, and security;
  • detect misuse, fraud, or unauthorized access;
  • comply with legal obligations.

4. Customer and Lead Data

Roofing Front Desk may process lead and customer information on behalf of business users. The business using the service is responsible for ensuring that it has the right to collect, use, and communicate with its leads and customers.

5. Messaging and Communications

If messaging or missed-call text-back features are used, related message content, phone numbers, timestamps, and workflow data may be processed to deliver the service. Businesses remain responsible for lawful consent and communication practices.

6. Payments

Payment information is generally processed by third-party providers such as Stripe. Roofing Front Desk does not store full payment card details unless explicitly stated.

7. Sharing of Information

We may share information with:

  • service providers and infrastructure partners needed to operate the product;
  • payment providers for billing and subscription processing;
  • communications providers used to support calling or texting workflows;
  • legal or regulatory authorities when required by law.

We do not sell personal information in the ordinary course of operating Roofing Front Desk.

8. Data Retention

We retain information for as long as reasonably necessary to provide the service, fulfill legitimate business purposes, resolve disputes, enforce agreements, and comply with legal obligations.

9. Security

Roofing Front Desk uses reasonable administrative, technical, and organizational safeguards to protect information. However, no system can guarantee absolute security.

10. Your Choices

You may request updates or corrections to account information and may cancel your account subject to applicable contractual or legal obligations. Some information may remain in backups, logs, or retained records where reasonably necessary.

11. Changes to This Policy

Roofing Front Desk may update this Privacy Policy from time to time. Continued use of the service after an updated policy becomes effective constitutes acceptance of the revised policy.

12. Contact

For privacy-related questions, contact: support@roofingfrontdesk.com